GET IN TOUCH
Whether your feedback is positive or negative, we want to hear it! We will do our very best to put things right if we have fallen short of your expectations and we will also use your feedback to help us improve our customer experience.
Please see our customer charter which details what you should expect as a customer from the team here.
Should you have any concerns that the customer charter isn't being followed or have any suggestions or feedback you would like to share with us, please speak to a Duty Officer, a member of the management team or complete a comment card at reception. We will always aim to respond to you within 48 hours.
Alternatively you can complete our customer survey below, and if requested we will be in touch to discuss your feedback.