We've answered your questions below, but if you have any further questions please don't hesitate to contact us.
SAFETY & CLEANLINESS
Is it safe to come back to the Sports Centre?
Yes. We have worked extremely hard to ensure that we can minimise risk of infection whilst using our facilities.
We’ve implemented enhanced cleaning measures and will be checking individuals’ temperatures on entry.
What are your enhanced cleaning measures?
We will be asking all customers to sanitise their hands-on arrival to the centre and throughout the centre during your visit.
We ask that all customers clean the equipment they use before and after use.
We will increase cleaning throughout the centre after each session.
Will you be providing hand sanitiser?
Yes. We have installed permanent hand gels in key areas throughout for both customers and staff. There will be one at the entrance which customers will need to use on arrival.
Will staff be wearing PPE?
It will be mandatory for staff to wear PPE during all cleaning tasks and when providing first aid.
We have also installed plastic screens at reception.
What social distancing measures will be in place?
We have signage throughout the centre to help us maintain social distancing. This includes floor markers, directional signage for our one-way system and capacity numbers.
To avoid overcrowding, we have implemented capacity on our gym and swimming pool.
All activities will need to be pre-booked to help us manage total numbers in the centre.
Capacities have been reduced for all our classes and some have been moved to alternative areas to help with social distancing.
There will be less equipment available in the gym to help maintain social distancing.
To avoid overcrowding, our dryside changing rooms will be closed until further notice. Our wetside changing rooms will be available for swimming but our showers will remain closed. This means swimmers will need to arrive ‘beach ready’ and pat dry following their swim session.
Is there a time limit on my visit to the gym?
Yes. All sessions will be no more than 60 minutes, so that everyone can use the facilities. This will mean that you can only partake in one activity per day. For example, you cannot book a gym in the session and then the pool.
What should I bring with me?
Please bring the minimal with you. We ask you to come dressed ready in your workout gear ad the changing rooms are closed.
Sweat towels will not be permitted into the gym.
We ask you to bring a full water bottle as our water fountains will be out of action.
Don’t forget your bank card if you need to make a payment – we cannot accept cash.
If you have booked a yoga or pilates class, we ask that you bring your own mat.
What time can I arrive for my class or gym sessions?
We ask you to not arrive any earlier than 5 minutes before the start of your booked session. This will help us maintain social distancing.
I usually train with a friend, can this still happen?
For social distancing, you may need to adapt your training session. For example, equipment should not be shared it will need to be cleaned, you also will not be able to ‘spot’ each other or share weights.
Will I be able to continue with personal training sessions?
Yes, under social distancing. If social distancing cannot be maintained the Personal Trainer will wear a face mask.
I bought some Personal Training sessions t hat are due to expire, will you extend them?
Yes, we will extend all personal training sessions by the total number of days we were closed.
Will I need to book my swim session?
Yes, all sessions will need to be booked in advance.
Is there a time limit on my visit to the pool?
Yes. All sessions will be no more than 60 minutes, so that everyone can use the facilities. This will mean that you can only partake in one activity per day. For example, you cannot book a swim session and then the gym.
Will you have specific swim sessions such as members, public, ladies only etc?
All swim sessions will be general swim sessions with no specific sessions.
What about family swim or children swimming?
We will not be running family swim until further notice. Children are permitted to swim but please do bear in mind it is lane swimming only. Anyone on our swim programme who is a Goldfish or higher should be comfortable for lane swimming.
We'd like to remind you that due to the prolonged period of time your child has been out of the pool, we'd recommend to approach your first swim sessions with caution and bring your own swimming aids. This is to ensure a safe swim session.
How will the pool be set up?
We will have the pool set up in 3 double lanes for general lane swimming only. It is unlikely we’ll be able to operate our usual slow, medium, and fast lanes as the sessions aren’t booked on ability.
Will my child be able to borrow any swim aids?
Unfortunately, we will not be able to offer loaning of equipment. If your child require swimming aids, it is imperative that you bring your own equipment for safe swim session.
Will swim lessons be continuing?
Yes we are resuming lessons for our Autumn Term. All swimmers have been contacted via email.
I bought some private swimming lessons that are due to expire, will you extend them?
Yes, we will extend all private swimming lessons by the total number of days we were closed.
My child was enrolled onto the Spring Term which we paid for in advance, what happens?
If you have paid upfront for swimming lessons, we shall arrange a credit for the unused lessons since closure for the remainder of the term when we reopen. If you would like a refund, please email firstname.lastname@example.org
SQUASH, BADMINTON, TENNIS & TABLE TENNIS
Will the courts be open?
Effective from Monday 10th August 2020, normal squash play can resume under the following guidelines;
You can only play squash with members of your household
You can only play a maximum of 1 other member within your support bubble, which must be declared to ourselves at time of booking, and shall be recorded.
Until further notice, you cannot play people from outside your household or support bubble.
Anyone found not adhering to these guidelines will be warned and managed by our 3 strike system.
Badminton can be played with people from same household as singles and doubles. People from different households can play singles only but not in the forecourt area.
Tennis can be played with people outside your household in singles and double as long as social distancing is maintained. Meaning that four people from different households can play doubles.
Table tennis can only be played in singles, unless you are playing doubles with people from the same household or bubble.
Can I hire racquets?
Until further notice racquet and ball hire will be not be permitted. You will need to bring your own equipment with you.
Is this activity permitted?
At present, this activity is not permitted. We are still awaiting to receive updated guidance from the sporting body. As soon as this has been released and we have time to review this, we shall communicate to our members and hirers accordingly.
Will sports such a netball, hockey and gymnastics resume?
For sports not listed above, current guidance means that no more than 6 people from different households can meet outside for sports, whilst remaining at 2m apart.
I have a contract of hire with yourselves, can this resume?
We have contacted all of our hirers to advise of our safety measures and bookings.
How do I book my sessions with you?
Members can book upto 7 days in advance for all activities.
Non-members can book upto 3 days in advance for all activities.
Bookings can be made via telephone on 01788 556 281 or in person.
When will my membership restart?
As soon as we reopen, your membership will resume, and you’ll be able to use our facilities from this day.
If I pay by direct debit, when will this be paid?
As soon as we know our reopen date, we shall write to you to advise.
I have paid my membership upfront; will my membership be extended?
Yes, we will extend your membership by the total number of days we have been closed.
I am not ready to return yet, what are my options?
For those still shielding or jut not ready to come back, you can continue to freeze your membership. Please note those who pay direct debit are unable to freeze indefinitely, we will need to process an end date. Please email us in writing on email@example.com
Can I cancel my membership?
If this is due to covid19, we would advise you to freeze your membership. However, if you feel its best to cancel please write to us on firstname.lastname@example.org
I have cancelled my direct debit, but I’d like to resume my membership, what do I do?
Once we reopen, you will need to complete a new direct debit mandate for us to resume direct debit collection.
I am over 70 years old; can I still use the centre?
If you have not been advised to shield by the NHS – absolutely!
Will you be running social events such as coffee mornings etc?
Until further notice, there will be no social events at the centre. We shall keep you updated if this changes.
Am I able to spectate my child undertaking a session such as hockey or swimming?
Until further notice, spectators will no be permitted into the centre. All organisations based at our centre are aware of this and have been asked to work towards these guidelines. For activities ran by RSSC, parents and guardians will need to be remain on site i.e. your person cars.
I don’t feel well, what should I do?
If you feel unwell or have covid9 symptoms, please do not sue the centre and stay at home. Please use the 111 NHS service for assistance.
What happens if a member of staff contract covid19?
We shall isolate the member or staff member. We will close the area for cleaning and keep you updated accordingly.
What do I do if another member is breaching the centre rules?
Please inform a member of staff
When will you be lifting restrictions or reopening facilities?
We are following the government, PHE, UK Active, RLSS and all relevant sporting bodies guidelines to ensure everyone’s safety. We will ease restrictions when we have been advised its safe to do so, we shall communicate any changes to you accordingly.